What this policy covers
This policy covers payments to Altokoda (Pty) Ltd for branding, website, custom software, and maintenance and support services. Our services are delivered digitally, and we don't sell physical goods. Online payments are processed by Payfast, in South African Rand.
Project work
You can cancel project work at any time by telling us in writing. We'll charge for the work completed up to that date, as set out in your written quote, and refund anything you've paid beyond that.
Because project work is made for you, stages that have been delivered and accepted aren't refundable, unless the work doesn't match what your quote describes or the law requires a refund.
Monthly plans
You can cancel a maintenance and support plan by telling us in writing. Cancellation takes effect at the end of the current billing month, subject to any minimum term in your quote. We don't refund months already provided, or unused support hours.
Domains and third-party costs
Domain registrations and other costs we pay to third parties on your behalf can't be refunded once they've been purchased, unless the third party refunds us.
Your rights under the law
This policy doesn't reduce your rights under the Consumer Protection Act or the Electronic Communications and Transactions Act, including the right to cancel certain online purchases within 7 days. The law sets out exceptions, such as services you've asked us to start within that period and work made to your specification.
How to ask for a refund
Send your request through our support form or by email at [email protected], with the project or invoice concerned. We'll reply within 2 business days.
Approved refunds are paid to your original payment method where possible, or by bank transfer, within 30 days.